What is Aegis Oversight?

Aegis Oversight is your vigilant guardian for AI systems. It provides transparent auditing, deep explainability, and rigorous testing to ensure your AI operates ethically, securely, and effectively. Monitor compliance, track performance, and maintain trust with a comprehensive oversight platform.

TECHNICAL SUPPORT CENTER

Get the support you need to make the most of Aegis Oversight. Our team is here to help with technical issues, questions, and guidance.

Support Access: All users can submit support requests. Business and Enterprise customers receive priority support with faster response times.

How We Can Help

Multiple ways to get the assistance you need, when you need it.

Submit a Request

Fill out our support form below and we'll get back to you within 24 hours.

Comprehensive ticket tracking
Automatic status updates
File attachment support
Priority routing for urgent issues

Email Support

Send us an email directly for technical assistance.

Direct line to technical team
Perfect for detailed questions
Attach screenshots and logs
Email: support@aegisoversight.com

support@aegisoversight.com

Response Times

Our commitment to resolving your issues quickly.

Low/Medium: 24-48 hours
High Priority: 8-12 hours
Urgent/Critical: 2-4 hours
Enterprise: Dedicated support

Submit a Support Request

Fill out the form below and our team will respond within 24 hours.

Support Request Form

Frequently Asked Questions

Quick answers to common questions about Aegis Oversight.

How do I get started with Aegis Oversight?

Simply sign up for a free trial and follow our onboarding guide. You can register your first AI model and run initial assessments within minutes. Check out our User Guide for detailed step-by-step instructions.

What integrations are supported?

We support 50+ integrations including major cloud platforms (AWS, Azure, GCP), MLOps tools (MLflow, Kubeflow), and monitoring solutions (Prometheus, DataDog). Check our Integrations page for the full list.

How long does it take to set up compliance monitoring?

Basic compliance monitoring can be set up in under 30 minutes. More complex configurations with custom policies may take 1-2 hours with our support team's assistance.

Can I import existing AI models?

Yes! You can bulk-import models via CSV or connect to your existing MLOps platforms for automatic synchronization. Our API also supports programmatic model registration.

What happens after my trial ends?

After your 14-day trial, you'll need to choose a paid plan to continue using the platform. All your data, models, and configurations are preserved when you upgrade.

Do you offer training and onboarding?

Yes! Business and Enterprise customers receive dedicated onboarding sessions and training. All users have access to our comprehensive documentation, video tutorials, and knowledge base.

Still Have Questions?

Our team is ready to help. Submit a support request or reach out directly via email.